Terms and agreements / Ferðaskilmálar

Terms and conditions
Iceland Soccer Travel ehf.

Iceland Soccer Travel ehf. (hereinafter referred to as Iceland Soccer Travel or IST) is operating under a license from the Icelandic tourist board in accordance with Chapter III of Act no. 96/2018 on Icelandic Tourist Board and has corresponding duties and responsibilities according to Icelandic law.

The service subject to these terms and conditions are a package travel as defined in Act no. 95/2018 on package travel and linked travel arrangement.

Traveller shall therefore enjoy all the rights that applies to package travel. IST is fully responsible for the proper functioning of the travel package as a whole

In addition to the above, IST has established insurance in accordance with Article 24 of Act no. 95/2018 further described below.

These terms and conditions are concluded in accordance with requirements under Icelandic Act no. 95/2018 on package travel and linked travel arrangements and Regulation no. 1286/2018 on standardized information in relation to package travel and linked travel arrangements.

Contact person

Every group travelling with IST must appoint a contact person who is responsible for relaying all information to the group. The person will be appointed a contact person with IST.

Price of travel and payments

Price includes all taxes and fees unless otherwise stated.

Payments are handled through Payments shall be handled and processed through a payment gateway where customers are required to pay with credit card

Invoice payments can be split into 2-5 payments but each split payment costs an extra 5 USD due to processing.

All payments shall be completed within 12 weeks of the first travel date. The first travel date being the beginning of the performance of travel services included in the travel package.

For travel packages, changes in fees (including transportation costs, fuel costs, dues, taxes and exchange rates and other fees recited in Paragraph 2 of Article 12 of Act no. 95/2018) and services mean that the price of traveller’s travel arrangements (or any part of them) may change after they have been booked. However, there will be no change to the cost of traveller’s travel arrangements within 20 days of departure. Should the price of traveller’s travel arrangements decrease due to the aforementioned changes any refund due will be paid to the traveller. We will deduct from this refund our administration expenses incurred.

Insurance

IST provides insolvency protection for the refund of all payments made for a package which is not performed in accordance with the relevant contract, in the event of IST becoming insolvent or the suspension of their operations.

In the event IST becomes insolvent or their operation is suspended the traveller may contact Ferðamálastofa, Hafnarstræti 91, 600 Akureyri by telephone + 354 535 5500 or by email [email protected]

IST does not offer travel insurance and it is strongly advised that travellers take out a policy of insurance in order to cover against cost for example in the event of accident or illness; loss of baggage and money; and other expenses, as well as ensuring cover for any activities travellers have booked

Changes in travel

Changes by IST

IST is not responsible for unforeseeable changes to travel, for example due to changes in airline schedules. IST can change or abort trips in case of unforseeable and unavoidable situations that are beyond the control of the company.

IST may terminate a package and provide the traveller with a full refund, but without being liable for additional compensation, if:

  • the number of persons enrolled for the package is smaller than the minimum number stated in the contract and the organiser notifies the traveller of the termination of the package within the specified period, but not later than:
    1. 20 days before the start of the package in the case of trips lasting more than six days;
    2. seven days before the start of the package in the case of trips lasting between two and six days;
    3. 48 hours before the start of the package in the case of trips lasting less than two days; or
  • IST is prevented from performing the contract because of unavoidable and extraordinary circumstances and notifies this to the traveller without undue delay before the start of the package.

IST shall reimburse any payments owed to the traveller within 14 days of the termination.

Changes by traveller

When traveller cancel a trip:

  • 10% of the price is withheld by IST due to obligations to hotels etc.
  • 12 weeks before the first day of travel = 90% refund
  • Less than 12 weeks before the first day of travel = no refund.
  • If the rules of cooperating airlines, accommodations etc. include stricter provisions then the provision of this Terms and Conditions the rules that are more restrictive shall be valid.

In case of name change on ticket we adhere to the rules of cooperating airlines and accommodations. IST adds 5 USD to the price of every name change.

Traveller can cancel his booking without paying cancellation charges if the performance of the package travel, or the carriage of passengers to the destination, is significantly affected by unavoidable and extraordinary circumstances. In such circumstances, IST will arrange for the traveller’s booking to be terminated and for him to receive a full refund.

Lack of performance and default remedies

Notification of lack of performance and Iceland Soccer Travel ehf.’s obligation to take corrective action

The traveller shall inform IST without undue delay of any lack of conformity which he perceives during the performance of a travel service included in the package travel.

The traveller shall give IST a reasonable period to remedy the lack of conformity, unless this is impossible or entails disproportionate costs, taking into account the extent of the lack of conformity during the performance of a travel service and the value of the travel service affected.

If it is not possible to remedy the lack of conformity except by providing services of a lower quality than those specified in the package travel contract, the traveller shall be entitled to a price reduction corresponding to the difference between the agreed services and the services provided, unless IST proves that the lack of performance is attributable to the traveler.

If IST does not remedy the lack of conformity within a reasonable period or refuses to remedy the lack of conformity, the traveller may do so himself and request reimbursement of the necessary expenses from the organiser or retailer.

The traveller may not reject the remedy proposed by IST unless it results in services of lower quality than those agreed or if applicable the price reduction granted is inadequate.

Termination of package travel contract

In the event a substantial portion of the services specified in a package travel contract is not provided or is highly inadequate, the traveller may terminate the contract without any termination fee being charged by IST.

Price reduction

The traveller is entitled to a reduction in the price of a package for any period during which there was a lack of performance of the package travel contract, unless the lack of performance is attributable to the traveller.

Compensation for damages

The traveller may be entitled to compensation for any damage which the traveller sustains as a result of any lack of performance, unless the lack of performance is a) attributable to the traveller, b) attributable to a third party unconnected with the agreed services and is unforeseeable or unavoidable and c) due to unavoidable or extraordinary circumstances.

It shall be noted that IST may, in the package travel contract, limit the compensation they are required to pay under this article, in accordance with the limitations prescribed in other laws or international conventions that apply to specific travel services which are included in the package.

Transfer of package travel

Traveller may, after giving IST reasonable notice on a durable medium before the start of the package, transfer the package travel contract to another traveller who satisfies all the conditions applicable to that contract. Notice shall be given at the earliest convenience. Notice given at the latest seven days before the start of the package shall in any event be deemed to be reasonable.

The transferor and the transferee shall be jointly and severally liable for the payment of the balance due on the package and for any costs arising from the transfer. IST shall inform the transferor about the actual costs of the transfer. Those costs shall be reasonable and fair, and documents confirming such costs shall be submitted. IST shall only be entitled to demand payment equal to the actual cost incurred by them due to the transfer.

Responsibilities of customers and travellers

Travellers are responsible for knowing the terms and conditions of IST and service providers under the travel package contract.

Travellers are responsible for their passports being valid during the duration of their trip and their visa being valid for travel into the countries visited.

IST is never responsible for damaged or lost luggage and travellers must stake their claims directly to the airline according to international laws.

Travellers are responsible for showing up on time for their flight, bus trips and all organised events organised by IST. IST is responsible for giving the correct information to the groups´ contact.

Travellers might visit places where caution is adviced (waterfalls, geysers, glaciers, boat trips) and are responsible for suitable behavior and care according to each situation.

IST and IST cooperating parties can refuse service to any person under the influence of drugs and/or alcohol. A person who demonstrates threatening or lewd behavior towards others can be removed from the trip and all costs due to such removal must be carried by this person.

If a traveller has complaints, special requests or messages in relation to the performance of the package travel, the traveller may address these directly to IST, at IST earliest convenience. The traveller may also directly contact IST during the performance of the package travel.

Passports, visas, health requirements and travel documents

It is of the traveller’s responsibility to ensure that all necessary travel and health documents are in his possession before departure in addition to ensuring that the traveller meets any foreign entry requirements of Iceland.

It is of the traveller’s responsibility to have a full and valid passport and obtain required visas, if applicable. The traveller’s passport shall be valid for at least 6 months after the return date of the trip, as that is a general requirement in most countries.

It is the traveller’s responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates. Requirements do change and you must check the up to date position in good time before departure.

Traveller should consult a doctor for current recommendations and information on inoculations or vaccinations before you depart relevant to the destination the traveller will be visiting or transiting through to arrive to Iceland. It is the traveller’s responsibility to ensure that they are fit to travel and meet all health entry requirements, obtain recommended inoculations, vaccinations take all recommended medication and follow all medical advice before departure.

IST does not accept any responsibility if a traveller cannot travel, or incur any other loss because they have not complied with any passport, visa, immigration requirements or health formalities. 

Notification of injury or damage  

Should anything occur during a trip then it shall be reported to the contact person responsible at IST as soon as possible so that the damage can be limited as much as possible. If issues are not resolved in an agreeable manner then they shall be reported in writing to the CEO of IST within 30 days of the end of the trip. If this is not done then possible claims of compensation might not be considered.

IST is not responsible for personal valuables that might be lost or stolen during the trip. Suspected theft should be reported to the local police.

IST operates under Icelandic law and all cases brought towards the company that cannot be settled amicably shall be finally settled by the District Court of Reykjavik..

Disclaimers

IST can change its terms and conditions at any time. If this is done, customers shall be notified immediately.

In case of an emergency the traveller shall contact IST at [+354 6989849].

If traveller is in difficulty whilst travelling and ask IST to help IST will do its best to provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping the traveller to find alternative arrangements and any necessary phone calls/emails. The traveller must pay any costs IST incur, if the difficulty is not IST’s fault

IST can adjust for and amend typing errors in any published material, online or on paper.

 

Kópavogur, [31.10.2019]